Returns & Exchanges
At TwinsTribe, we want you to love your new style, which is why we offer a hassle-free 30-day return and exchange policy on all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all garment tags are intact and the items are in their original, unwashed condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing